Return & Exchange Policy

Return & Exchange Policy

At CoolClings.com, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines your rights and our process for returns, exchanges, and refunds.

Eligibility for Returns We accept return and exchange requests within 7 days from the date of delivery of the product. To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must have all original tags and packaging intact.
  • Items purchased during a sale or at a discounted price are not eligible for return or exchange, unless received damaged or defective.

Non-Returnable Items The following categories are not eligible for return or exchange:

  • Items without original packaging or tags
  • Items that have been used, washed, or altered
  • Sale or clearance items (unless defective)
  • Custom or personalized orders

Damaged or Defective Items If you receive a damaged or defective product, please contact us within 7 days of delivery at dynamics2digital@gmail.com with your order number and photographs of the issue. We will arrange a replacement or full refund after verification.

Cancellations Cancellation requests will be accepted only within 24 hours of placing the order. Once the order has been processed or dispatched by our fulfillment partner, cancellations will not be entertained. In such cases, you may choose to refuse delivery at the doorstep, after which a refund will be initiated upon the return of the product to our warehouse.

Refund Process Once your return is received and inspected by our team, we will notify you via email about the approval or rejection of your refund request. If approved, refunds will be credited to your original payment method within 15 business days of approval. Please note that your bank or payment provider may take additional time to reflect the amount in your account.

Exchange Process Approved exchanges will result in replacement products being dispatched within 5–7 business days after the returned item is received and verified.

How to Initiate a Return To initiate a return or exchange, please contact us at:

  • Email: dynamics2digital@gmail.com
  • Phone: +91 79722 24965
  • Address: B201, Siddhipriya, Handewadi, Pune – 412308, Maharashtra, India

Please include your order number, reason for return, and supporting photographs where applicable.

Shipping Charges

All exchanges are free. For returns, original shipping charges are non-refundable.